Welcome home to Luxembourg to your new place to coliving to a place where living together is an art

At Furnished.lu, you can say goodbye to agency fees!

By joining our community, you benefit from a flat monthly membership fee of €250, adjusted based on your move-in date. This membership covers not only your stay but also a wide range of services that make your shared living experience enjoyable: cleaning of shared spaces, quick maintenance when needed, and much more.

Note:

If you move in between the 1st and the 14th of the month, your Membership fee will be €250 for the ongoing month.

If you move in between the 15th and the last day of the month, your Membership fee will be €125 for the ongoing month.

And that’s not all! Unlike other options on the market, moving in with us is three times cheaper upfront. Why? Because with us, there’s no deposit to pay! Just a simple €1,000 credit card imprint that isn’t charged. No agency fees either, just total flexibility to adapt your stay to your needs.

So why pay more when you can get so much for less? With Furnished.lu, it’s simple, transparent, and always advantageous.

At Furnished.lu, our rates are ALL-INCLUSIVE, meaning you don’t have to worry about extra charges or fees. You pay a monthly rent and a monthly membership fee that cover all your needs for a comfortable and worry-free stay.

Here’s what your rent includes:

• Wi-Fi: High-speed Internet access throughout the residence, if available.
• LCD TV: An LCD TV in every room for your entertainment.
• Modern and new furniture: Each room is equipped with a comfortable bed, desk, chair, wardrobe, and more.
• Fully equipped kitchen: Includes a microwave, dishwasher, kettle, cooking utensils, and everything you need to cook like at home.
• Laundry facilities: Access to a laundry room in every residence, equipped with washers, dryers, and ironing equipment.

Your monthly membership (€250/month) also includes additional services to enhance your stay:

• Fast maintenance and repairs: Our team is available to respond quickly in case of technical issues.
• Cleaning of shared spaces: Our cleaning staff ensures that shared spaces are always clean and well-maintained.
• Tenant support: A dedicated team is available to answer all your questions and assist you throughout your stay.
• Utilities: All utilities are included, such as water, electricity, heating, and home insurance.

Additional services available on request:

• Extra cleaning: If you want more frequent cleaning of your room, this service can be requested at an additional cost.

Non-exhaustive list: Feel free to contact us if you have specific needs or questions about the included services.

Check out our current rates by clicking on this link: Current Rates. These rates may be adjusted based on the cost of living.

If you have any questions, don’t hesitate to contact us!

For logistical reasons and to avoid disturbing current tenants, we generally do not organize visits.

However, several options are available:

• Visit with the current tenant’s agreement: If the current tenant agrees, it is possible to organize a visit. We will be happy to coordinate this for you.
• Self-guided visit: You also have the option to pick up a key from our agency and visit the shared accommodation on your own.

Additionally, for each room or studio, you will find the following on our website:

• Detailed descriptions of our residences
• Accurate photos
• The location of the residence
• Floor plans of the apartment or residence

Feel free to contact us if you would like to arrange a visit!

WHERE?

You can pick up your keys at our office located at 149 rue de Hollerich, L-1741 Luxembourg.

WHEN?

Your move-in day is scheduled for the 1st day of your contract, between 4:00 PM and 6:00 PM.

If you wish to collect your keys on a different day or outside these hours, it’s possible! Additional fees may apply. We will inform you of these fees based on the day and time you select in the registration form.

WHAT SHOULD I BRING?

Before your arrival, ensure that we have received the following documents:

• Your employment contract
• Your ID card
• Your electronically signed lease agreement
• A proof of payment for the first month’s rent and Membership
• The registration of your deposit via Swikly

If everything is in order, you’ll only need to bring your ID card on the day of your arrival.

IS THERE AN INVENTORY CHECK?

Yes! We will send you a link via email to complete the move-in inventory. You can access the form directly here: Inventory Form.

You will have 5 days from your arrival to validate this inventory by uploading the necessary photos. You can also indicate if you require a technician to address any issues you’ve noticed.

IF THERE’S A PROBLEM OR DELAY IN PICKING UP KEYS OUTSIDE OUR BUSINESS HOURS

No worries! You can contact us at (+352) 20 60 80 or via email at info@altea.lu to arrange your arrival.

INVENTORY

You are responsible for completing the inventory check of your room upon departure. Please fill out the online check-out inventory form by following this link: Check-Out Inventory Form.

Make sure to report any issues and upload the necessary photos. This will allow us to promptly address any problems after your departure.

PERSONAL BELONGINGS

Before leaving your room, ensure that you have collected ALL your personal belongings, whether in the bathroom, kitchen, laundry room, or any other shared space. Remember to empty the fridge and cabinets in the kitchen as well.

If you leave any items behind, we can send them to an address of your choice. Please note that shipping costs will be at your expense.

TOWELS AND BEDDING

Please leave the provided towels and bedding on the bed so we can collect them.

You don’t need to wash your towels or bedding. Our cleaning team will handle this during the check-out cleaning process.

KEYS

To return your keys, please schedule an appointment by logging into your account, accessing your booking history, and selecting the padlock icon. Once the date and time are set, simply drop off the keys at our office located at 149 rue de Hollerich, L-1741 Luxembourg, at the agreed time.

Note: We ask you to return the keys between 10:00 AM and 12:00 PM on the last day of your contract.

If you fail to return the keys between 10:00 AM and 12:00 PM, additional fees may apply.

If the office is closed at the time of key return, please leave your keys in an envelope with your name, room reference, and deposit date written on it, and place it in the mailbox outside the office.

DEPOSIT REFUND

The deposit will be refunded within a maximum of 4 weeks after your departure. The refunded amount will take into account any fees added to the final statement (such as extension fees or early termination fees, etc.).

The deposit can only be refunded after receiving your complete bank details, the return of the keys, and the end of your contract. You will receive an email with a form to provide your banking information.

MAIL

If you wish to forward your mail to a new address, please visit the nearest post office (Gare or Centre) and request mail forwarding services.

If you registered with the local municipality, don’t forget to inform them of your move and new address within 48 hours after your contract ends.

To simplify your payments, we recommend paying your rent via bank transfer, a convenient method that most of our clients use through their online banking services.

Here are our bank details:

• Account Holder Name: Altea Immobilière
• Account Holder Address: 149 rue de Hollerich, L-1741 Luxembourg
• Bank Name: BANQUE RAIFFEISEN
• Bank Address:
  • 4, rue Léon Laval
  • L-3372 Leudelange
• Bank Account Details:
  • BIC / SWIFT Code: CCRA LU LL
  • IBAN: LU 39 0090 0000 6574 9004
• Payment Reference: Please make sure to include your rental reference for all payments, as it helps us process your payment efficiently.

To ensure everything runs smoothly, please make sure your rent is paid before the first day of each month.
Note: For efficiency, we do not automatically confirm the receipt of payments made via bank transfer. If you need a receipt, please feel free to contact us. Please note that additional fees may apply.

We remain at your disposal for any questions or assistance you may need regarding your payments!

DURATION

• Shared rooms: Minimum stay of 2 weeks and maximum of 1 year.
• Individual apartments: Generally, a minimum stay of 6 months is required.

EXTENSION

Would you like to extend your stay? It’s absolutely possible!

How to proceed:

• Book your extension directly through your account by regularizing your Membership (€250 for the first month) or email us at info@altea.lu.

EARLY TERMINATION

Your contract normally ends on the last day of your stay without any additional formalities, but if you need to leave earlier, we have several options for you.

Early Termination Options:

1. Express Option: 15 days’ notice with a fee of €555.75 (VAT included) (excluding remaining rent)
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.
2. Standard Option: 1 month’s notice with a fee of €409.50 (VAT included) (excluding remaining rent)
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.
3. Tranquility Option: 2 months’ notice with a fee of €234 (VAT included) (excluding remaining rent)
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.

How to proceed:

• Request early termination directly through your account on our website.
• The early termination fees will be added to your final statement depending on the option chosen.
• Validate your choice by paying the termination fees online through the links above.
• You will receive an email confirming your early termination and indicating the new contract end date.

After your departure, we will refund your deposit within a maximum of 4 weeks. To process this refund, we will need your banking details, unless you used the Swikly system.

Here’s the procedure to follow if you didn’t use Swikly:

1. Send us your banking details: Click on this link to access the secure form where you can enter your bank information: Bank Details Form.
2. Validation: Once we receive your banking details, we will process the refund as quickly as possible. Our teams will do their best to ensure the refund is completed promptly.
3. Refund timeframe: The refund will be made within a maximum of 4 weeks after we receive your banking details.

For tenants who used the Swikly system:

• If you chose to secure your deposit via Swikly, there’s no need to provide your banking details. Your deposit will automatically be released no later than 20 days after your departure.

If you have any questions or concerns regarding this procedure, feel free to contact us. We’re here to help!

If your move-in date falls on a Sunday or a public holiday, don’t worry – we’ve got you covered to ensure you can collect your keys without any hassle.

We offer several options for obtaining your keys, and we will send you an email before your arrival with all the necessary details. Here are your options:

1. Key collection at our agency: Pick up your keys at our agency located at 149 rue de Hollerich, L-1741 Luxembourg, on Sunday between 3:00 PM and 5:00 PM.
2. Masterlock pick-up: If you prefer, you can collect your keys from a Masterlock on Sunday starting at 5:00 PM. This service is free; simply email us to request it.
3. Key delivery: You can also opt to receive your keys starting from the next business day, between 9:00 AM and 7:00 PM.

Whichever option you choose, we will ensure your arrival is smooth and stress-free!

Living in shared accommodation can sometimes lead to tensions. Here are our tips for managing conflicts constructively:

• Open communication: Express your concerns as soon as they arise.
• Compromise: Be willing to make compromises to maintain good relations.
• Mediation: If necessary, we can organize mediation to help resolve disputes.

Welcome to your new shared accommodation! To live together in a pleasant and respectful environment, we invite you to follow a few simple but essential principles:

1. Respect and courtesy: Everyone has the right to their peace and quiet. Please respect rest hours, avoid excessive noise, and be courteous in your interactions with housemates.
2. Cleanliness and hygiene: Shared spaces are for everyone. Please clean up after yourself, whether in the kitchen, bathroom, or living room. Our cleaning staff is there to help maintain a clean environment, but it is not their job to clean up after you.
3. Waste management: Remember to take out the trash regularly and follow waste sorting rules. This helps maintain a healthy environment for everyone.
4. Sharing tasks: Take part in small daily tasks such as taking out the trash, emptying the dishwasher, or cleaning up after a meal. A little effort from everyone ensures a pleasant living space for all.
5. Communication: If an issue arises or something bothers you, talk directly with your housemates. Good communication is the key to harmonious shared living.
6. Respect for private spaces: Each housemate has their own personal space. Respect each other’s privacy and space, and do not enter others’ rooms without their permission.

By following these simple rules, you contribute to a harmonious and enjoyable living environment for everyone. Thank you for your cooperation, and have a great stay!

In case of an emergency, it is essential to know who to contact and what to do. At Furnished.lu, we have established a protocol to assist you quickly and effectively:

• Medical emergencies: Dial 112 for emergency services.
• Major technical issues (power outages, significant water leaks, etc.): Contact our customer service immediately at +352 20 60 80.
• Domestic emergencies: For lost keys or other housing-related emergencies, please email us at info@altea.lu.

• For individual apartments: Double occupancy is allowed. If two people reside in the studio/apartment, an additional charge of €100 per month will be applied for utilities and insurance.
• For a room in a shared accommodation: Double occupancy is allowed for a maximum of 6 nights per month. Additional fees may apply. You can pay these fees online here: Double Occupancy Payment – Shared Accommodation.

Professional Use

The professional use of any of our rooms or apartments is strictly prohibited.

• Would you like to extend your stay? It’s absolutely possible, provided your room is available at the time of your request. How it works:
  • Book your extension directly through your account by regularizing your Membership (€250 for the first month), or email us at info@altea.lu.
  • A new security deposit will be required. If you extend your stay, we will send you a new link to secure the €1,000 credit card imprint, which will cover the extended duration of your stay.

Your contract normally ends on the last day of your stay without additional formalities. However, if you need to leave earlier, several options are available for early termination.

Early Termination Options:

1. Express Option: 15 days’ notice with a fee of €555.75 (VAT included) (excluding remaining rent).
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.
2. Standard Option: 1 month’s notice with a fee of €409.50 (VAT included) (excluding remaining rent).
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.
3. Tranquility Option: 2 months’ notice with a fee of €234 (VAT included) (excluding remaining rent).
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.

How to proceed:

1. Request early termination directly through your account on our website.
2. The early termination fees will be added to your final statement depending on the option chosen.
3. Validate your choice by paying the termination fees online through the links above.
4. You will receive an email confirming your early termination and indicating the new contract end date.

Note: The Membership fee will be updated based on your stay period:
   If your contract ends on the last day of the month, your Membership will be €250 until the end of the month.
   If your contract ends on the 14th of the month, your Membership will be €125.

An unexpected event, a delay, or your stay is postponed? With our cancellation insurance, you are fully reimbursed for the booking fees.

When can I cancel?

• For any reason.
• Before your stay and up to two calendar weeks before key handover.

How do I notify my intention to cancel?

• Simply send an email stating your intention to cancel your reservation at least two calendar weeks before the key handover.

How am I reimbursed?

• You will receive a confirmation email following your cancellation request.
• The fees will be refunded directly to your bank account.

When should I subscribe to this insurance?

• You can subscribe to the cancellation insurance when selecting your room during the booking process.

What is the cost of this insurance?

• 99 EUR

At Furnished.lu, we care about the environment. Here’s how you can help reduce your energy and water consumption:

• Use household appliances responsibly: Only run your washing machine or dishwasher when they are full.
• Turn off lights when you leave a room.
• Take shorter showers to save water.
• Do not leave the heating on when you’re not at home or when windows/skylights are open.

Would you like to change rooms? It’s possible, as long as the new room you’ve selected is available at the time of your request.

Additional fees apply for processing your request and preparing both your current and new room.

How it works:

1. Moving request: Submit your request directly on our website through your account.
2. Availability: If the desired room is available, you will be able to select your moving date.
3. Payment of fees: Secure your choice by paying the moving fee online, which amounts to €187.20. You can pay these fees directly here: Moving Payment.
4. New contract: You will then receive your new contract with the updated address, which we kindly ask you to sign.
5. Moving information: You will receive an email with all the necessary details to prepare for your move, including the day and time.

Important: You will not need to submit a new deposit. Your initial deposit will simply be transferred to your new room.
Feel free to contact us for any additional information or assistance!

Would you like a cleaning service for your private spaces during your stay? We have the perfect solution for you! You can opt for a room cleaning service as often as you like, for €46.80 per session, with no commitment.

Feel free to contact us for more information or to arrange your cleaning service!

Book your cleaning service now: Secure Payment

Contact us:

• Phone: +352 20 60 80
• Email: info@altea.lu
• Address: 149 Rue de Hollerich, L-1741 Luxembourg-Hollerich

To enable our team to respond quickly, we invite you to complete the “I Have a Problem” form. This form is directly accessible through your online account, but for added convenience, you can access it directly using this link: Problem Reporting Form.

Once submitted, this form is immediately received by our maintenance team, who will contact you with a solution or to provide updates on the necessary intervention.

Our housemates are dynamic young professionals aged 23 to 35, well-educated and multilingual.

They are primarily young graduates from various nationalities, mainly European, coming to Luxembourg for an internship or their first job.

The atmosphere in our residences is cheerful, friendly, and welcoming.

You will have the opportunity to build connections, network, and share enriching experiences with your housemates.

Free Residential Parking:
If you become a Luxembourg resident (mandatory for stays longer than 6 months), you will be entitled to free parking in your neighborhood. To obtain your free parking vignette, simply visit the Biergercenter on Place Guillaume (Luxembourg City). This vignette will allow you to park conveniently near your residence.

Public Parking Option:
If you choose not to become a resident, don’t worry! Public parking options are generally available near your residence. While fees may apply, you can always check real-time parking availability in Luxembourg City via this link: Parking Availability in Luxembourg City. This will help you easily find a spot nearby.

Whether you are a resident or not, we will assist you in finding the best parking solution for your vehicle.