Furnished.lu Privacy Policy
Last Updated: July 16, 2024
Thank you for using Furnished.lu!
This Privacy Policy explains how we collect, use,
process, and disclose your information across the Furnished.lu Platform.
If you see an undefined term in this Privacy Policy
(such as “Listing” or “Furnished.lu Platform”), it has the same definition as
outlined in our Terms of Service .
When this policy mentions “Furnished.lu,” “we,” “us,”
or “our,” it refers to the Furnished.lu Company that is responsible for your
information under this Privacy Policy ("the Data Controller”).
This Privacy Policy also applies to the Payment
Services provided to you by Furnished.lu Payments pursuant to the Payments Terms of Service (“Payments Terms”).
1. INFORMATION WE COLLECT
There are three general categories of information we
collect.
1.1 Information You Give Us
We collect information you share with us when you use
the Furnished.lu Platform.
- Account Information. When you sign up for a Furnished.lu
Account, we require certain information such as your name, email address,
and date of birth.
- Profile Information. To use certain features within the
Furnished.lu Platform, we may also ask you to complete a profile, which
may include your address, phone number, and gender.
- Other
Authentication-Related Information. To
help create and maintain a trusted environment, we may collect
identification (like a photo of your government-issued ID) or other
authentication information.
- Payment Information. We collect your financial information (like
your bank account or credit card information) when you use the Payment
Services to process payments.
- Communications with
Furnished.lu and other Members. When
you communicate with Furnished.lu or use the Furnished.lu Platform to
communicate with other Members, we collect information about your
communication and any information you choose to provide.
- Other Information. You may otherwise choose to provide us
information when you fill in a form, conduct a search, update or add
information to your Furnished.lu Account, respond to surveys, participate
in promotions, or use other features of the Furnished.lu Platform.
1.2 Information We Automatically Collect from Your Use of the Furnished.lu Platform
When you use the Furnished.lu Platform, we collect
information about the services you use and how you use them.
- Usage Information. We collect information about your
interactions with the Furnished.lu Platform, such as the pages or other
content you view, your searches for Listings, bookings you have made, and
other actions on the Furnished.lu Platform.
- Location Information. When you use certain features of the
Furnished.lu Platform, we may collect different types of information about
your general location (eg IP address, zip code) or more specific location
information (eg precise location from your mobile GPS).Most mobile devices
allow you to control or disable the use of location services for applications
in the device's settings menu.
- Log Data. We automatically collect log information
when you use the Furnished.lu Platform, even if you have not created a
Furnished.lu Account or logged in. That information includes, among other
things: details about how you've used the Furnished.lu Platform (including
links to third party applications), IP address, access times, hardware and
software information, device information, device event information (eg,
crashes, browser type), and the page you've viewed or engaged with before
or after using the Furnished.lu Platform.
- Transaction Information. We collect information related to your
transactions on the Furnished.lu Platform, including the date and time,
amounts charged, and other related transaction details.
- Cookies and Similar
Technologies. We use cookies and
other similar technologies, such as web beacons, pixels, and mobile
identifiers. We may also allow our business partners to use these
tracking technologies on the Furnished.lu Platform, or engage others to track
your behavior on our behalf. While you may disable the usage of
cookies through your browser settings, we do not change our practices in
response to a “Do Not Track” signal in the HTTP header from your browser
or mobile application.
1.3 Information We Collect from Third Parties
We may collect information that others provide about
you when they use the Furnished.lu Platform, or obtain information from other
sources and combine that with information we collect through the Furnished.lu
Platform.
- Third Party Services. If you link, connect, or login to your
Furnished.lu Account with a third party service (eg, Facebook, Twitter),
the third party service may send us information such as your registration
and profile information from that service. This information varies
and is controlled by that service or as authorized by you via your privacy
settings at that service.
- Background Information. For Members in the United States, to the
extent permitted by applicable laws, Furnished.lu may obtain reports from
public records of criminal convictions or sex offender
registrations. For Members outside of the United States, to the
extent permitted by applicable laws, Furnished.lu may obtain the local
version of background or registered sex offender checks. We may use your
information, including your full name and date of birth, to obtain such
reports.
- Other Sources. To the extent permitted by applicable law,
we may receive additional information about you, such as demographic data
or fraud detection information, from third party service providers and/or
partners, and combine it with information we have about you. For
example, we may receive background check results or fraud warnings from
service providers like identity verification services for our fraud
prevention and risk assessment efforts. We may receive information
about you and your activities on and off the Furnished.lu Platform through
partnerships, or about your experiences and interactions from our partner
ad networks.
2. HOW WE USE INFORMATION WE COLLECT
We use, store, and process information about you to
provide, understand, improve, and develop the Furnished.lu Platform, and to
create and maintain a trusted and safer environment.
2.1 Provide, Improve, and Develop the Furnished.lu Platform
- Enable you to access and
use the Furnished.lu Platform.
- Enable you to communicate
with other Members.
- Operate, protect, improve
and optimize the Furnished.lu Platform and experience, such as by
performing analytics and conducting research.
- Personalize or otherwise
customize your experience by, among other things, ranking search results
or showing ads based on your search, booking history, and preferences.
- Enable you to access and
use the Payment Services.
- Provide customer service.
- Send you service or
support messages, such as updates, security alerts, and account
notifications.
- If you provide us with
your contacts' information, we may use and store this information: (i) to
facilitate your referral invitations, (ii) send your requests for
references, (iii) for fraud detection and prevention, and (iv) for any
purpose you authorize at the time of collection.
2.2 Create and Maintain a Trusted and Safer Environment
- Detect and prevent fraud,
spam, abuse, security incidents, and other harmful activity.
- Conduct investigations
and risk assessments.
- Verify or authenticate
information or identifications provided by you (such as to verify your
Accommodation address or compare your identification photo to another
photo you provide).
- Conduct checks against
databases and other information sources.
- Comply with our legal
obligations.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing
- Send you promotional
messages, marketing, advertising, and other information that may be of
interest to you based on your communication preferences (including
information about Furnished.lu or partner campaigns and services).
- Personalize, measure, and
improve advertising.
- Administer referral
programs, rewards, surveys, sweepstakes, contests, or other promotional
activities or events sponsored or managed by Furnished.lu or its third
party business partners.
3. SHARING & DISCLOSURE
3.1 With Your Consent
We may share your information at your direction or as
described at the time of sharing, such as when you authorize a third party
application or website to access your Furnished.lu Account.
3.2 Service Providers
We use a variety of third party service providers to
help us provide services related to the Furnished.lu Platform. Service
providers may be located inside or outside of the European Economic Area (“EEA”). For
example, service providers may help us: (i) verify or authenticate your
identification, (ii) check information against public databases, (iii) assist
us with background checks, fraud prevention, and risk assessment, or (iv)
provide customer service, advertising, or payments services. These providers
have limited access to your information to perform these tasks on our behalf,
and are contractually obligated to use it consistent with this Privacy Policy.
3.3 Furnished.lu Payments
Furnished.lu Payments may share your personal
information to: (i) provide the Payment Services, (ii) facilitate your use of
the Furnished.lu Platform, and (iii) jointly market products or services to you
with other financial third parties with whom Furnished.lu Payments has a formal
agreement.You can unsubscribe or opt-out from receiving such marketing
communications in your Account settings.
3.4 Safety and Compliance with Law
Furnished.lu may disclose your information to courts,
law enforcement or governmental authorities, or authorized third parties, if
and to the extent we are required to do so by law or if such disclosure is
reasonably necessary: (i) to comply with legal process and to respond to claims
asserted against Furnished.lu, (ii) to respond to verified requests relating to
a criminal investigation or alleged or suspected illegal activity or any other
activity that may expose us, you, or any other of our users to legal liability,
(iii) to enforce and administer our Terms of Service or other
agreements with Members, (iv) for fraud investigation and prevention, risk
assessment, customer support, product development and debugging purposes, or
(v) to protect the rights, property or personal safety of Furnished.lu, its
employees, its Members, or members of the public.
We will attempt to notify Members about these requests
unless: (i) providing notice is prohibited by the legal process itself, by
court order we receive, or by applicable law, or (ii) we believe that providing
notice would be futile, ineffective, create a risk of injury or bodily harm to
an individual or group, or create or increase a risk of fraud upon
Furnished.lu's property, its Members and the Platform (collectively, “Risk
Scenarios”). In instances where we comply with legal requests without notice
for these reasons, we will attempt to notify that Member about the request
after the fact if we determine in good faith that we are no longer legally
prohibited from doing so and that no Risk Scenarios apply.
3.5 Widgets
We may display parts of the Furnished.lu Platform (eg,
your Listing page) on sites operated by Furnished.lu's business partners, using
technologies such as widgets or APIs. If your Listings are displayed on a
partner's site, information from your public profile page may also be displayed.
3.6 Host Information Provided to Business Travel Program Customers
If a booking is designated as being for business
purposes and made by a Guest affiliated with a company or other organization
enrolled in our Business Travel Program (either or both an “Enterprise”),
we may disclose information related to the booking to the Enterprise, such as
the name of the Host, the Accommodation address, pricing, Listing details, and
other related information. At the request of the Enterprise, we may also
share this information with third parties engaged by it to provide travel
management, financial reporting, personnel management, crisis management, or
other services.
3.7 Aggregated Data
We may also share aggregated information (information
about our users that we combine together so that it no longer identifies or
references an individual user) and non-personally identifiable information for
industry and market analysis, demographic profiling, marketing and advertising,
and other business purposes.
4. OTHER IMPORTANT INFORMATION
4.1 Analyzing your Communications
We may review, scan, or analyze your communications on
the Furnished.lu Platform for fraud prevention, risk assessment, regulatory
compliance, investigation, product development, research, and customer support
purposes. For example, as part of our fraud prevention efforts, we scan
and analyze messages to mask contact information and references to other
websites. In some cases, we may also scan, review, or analyze messages to
debug, improve, and expand product offerings. We use automated methods
where reasonably possible. However, occasionally we may need to manually
review some communications, such as for fraud investigations and customer
support, or to assess and improve the functionality of these automated
tools. We will not review, scan, or analyze your communications to send
third party marketing messages to you, and we will not sell reviews or analyses
of these communications.
4.2 Linking Third Party Accounts
You may link your Furnished.lu Account with your
account at a third party social networking service. Your contacts on these
third party services are referred to as “Friends.” When you create this link:
- some of the information
you provide to us from the linking of your accounts may be published on
your Furnished.lu Account profile;
- your activities on the
Furnished.lu Platform may be displayed to your Friends on the Furnished.lu
Platform and/or that third party site;
- a link to your public
profile on that third party social networking service may be included in
your Furnished.lu public profile;
- other Furnished.lu users
may be able to see any common Friends that you may have with them, or that
you are a Friend of their Friend if applicable;
- other Furnished.lu users
may be able to see any schools, hometowns or other groups you have in
common with them as listed on your linked social networking service;
- the information you
provide to us from the linking of your accounts may be stored, processed
and transmitted for fraud prevention and risk assessment purposes; and
- the publication and
display of information that you provide to Furnished.lu through this
linkage is subject to your settings and authorizations on the Furnished.lu
Platform and the third party site.
4.3 Google Maps/Earth
Parts of the Furnished.lu Platform use Google
Maps/Earth services, including the Google Maps API(s). Use of Google
Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy .
5. THIRD PARTY PARTNERS & INTEGRATIONS
The Furnished.lu Platform may contain links to third
party websites or services, such as third party integrations, co-branded
services, or third party-branded services (“Third Party Partners”). Furnished.lu
doesn't own or control these Third Party Partners and when you interact with
them, you may be providing information directly to the Third Party Partner,
Furnished.lu, or both. These Third Party Partners will have their own
rules about the collection, use, and disclosure of information. We encourage
you to review the privacy policies of the other websites you visit.
6. YOUR CHOICES
6.1 Access and Update
You may review, update, or delete the information in
your Furnished.lu Account by logging into your Furnished.lu Account and
reviewing your Account settings and profile.
6.2 Account Cancellation
For any request to cancel your Furnished.lu Account, please send an email at info@altea.lu informing your wish to cancel your account. We will then proceed to remove all data, as your name, telephone number, email address, all ID documents or work contract or payslips that you may have uploaded on our website (along with any other documents or info not listed). Please note that this may take up to 3 working days. Also note that information that you have shared with others (like Reviews or forum postings) may continue to be publicly visible on the Furnished.lu Platform in association with your first name, even after your Furnished.lu Account is cancelled.
6.3 EU and Japan Residents: Review and Update Your Information
If you reside in the EU or Japan, you may request in
writing copies of your personal information held by us. We will provide
you with a copy of the personal information held by us as soon as practicable,
and in any event not more than 40 days after receiving a valid request in
writing. There may be a charge to access your personal data (which will
not exceed €6.35 in Ireland and £10 in the United Kingdom, and will not be
applicable in Japan). We may request proof of identification to verify
your access request.
If your personal information that we hold is
inaccurate, let us know and we will update the relevant information. You may
also request the erasure of your personal information in accordance with the
relevant data protection legislation. We will notify you within 40 days of
your valid request about the relevant action taken.
Requests in this section should be addressed to:
Zone Industrielle Rolach
Hall 5 - 1er étage
L-5280 Sandweiler
LUXEMBOURG
+352 20 60 80
6.4 EU Residents: Access and Challenge Information Provided to Us By Third Parties
You are entitled to see and challenge information
third parties provide to us as part of our fraud detection, prevention and risk
assessment efforts if all of the following factors apply: (i) we use third
parties to carry out automated checks or risk assessments, (ii) we make a
decision which has legal consequences for you or which significantly affects
you, and (iii) such decision is based solely on such automated checks or risk
assessments.
Requests should be addressed to:
Zone Industrielle Rolach
Hall 5 - 1er étage
L-5280 Sandweiler
LUXEMBOURG
+352 20 60 80
We may request proof of identification to verify your
request.
8. SECURITY
We are continuously implementing and updating
administrative, technical, and physical security measures to help protect your
information against unauthorized access, loss, destruction, or
alteration. However, the Internet is not a 100% secure environment so we
can't guarantee the security of the transmission or storage of your
information.
9. CHANGES TO THIS PRIVACY POLICY
Furnished.lu reserves the right to modify this Privacy
Policy at any time in accordance with this provision. If we make changes
to this Privacy Policy, we will post the revised Privacy Policy on the
Furnished.lu Platform and update the “Last Updated” date at the top of this
Privacy Policy. We will also provide you with notice of the modification
by email at least thirty (30) days before the date they become effective. If
you disagree with the revised Privacy Policy, you may cancel your
Account. If you do not cancel your Account before the date the revised
Privacy Policy becomes effective, your continued access or use of the
Furnished.lu Platform will constitute acceptance of the revised Privacy Policy.
10. CONTACT
If you have any questions or complaints about this
Privacy Policy or Furnished.lu's information handling practices, you may
contact us at:
Furnished.lu
Zone Industrielle Rolach
Hall 5 - 1er étage
L-5280 Sandweiler
LUXEMBOURG
+352 20 60 80
You may also email us.