Last Updated: January 23, 2018
Thank you for using Furnished.lu!
This Privacy Policy explains how we collect, use,
process, and disclose your information across the Furnished.lu Platform.
If you see an undefined term in this Privacy Policy
(such as “Listing” or “Furnished.lu Platform”), it has the same definition as
outlined in our Terms of Service .
When this policy mentions “Furnished.lu,” “we,” “us,”
or “our,” it refers to the Furnished.lu Company that is responsible for your
information under this Privacy Policy ("the Data Controller”).
This Privacy Policy also applies to the Payment
Services provided to you by Furnished.lu Payments pursuant to the Payments Terms of Service (“Payments Terms”).
There are three general categories of information we
collect.
We collect information you share with us when you use
the Furnished.lu Platform.
When you use the Furnished.lu Platform, we collect
information about the services you use and how you use them.
We may collect information that others provide about
you when they use the Furnished.lu Platform, or obtain information from other
sources and combine that with information we collect through the Furnished.lu
Platform.
We use, store, and process information about you to
provide, understand, improve, and develop the Furnished.lu Platform, and to
create and maintain a trusted and safer environment.
We may share your information at your direction or as
described at the time of sharing, such as when you authorize a third party
application or website to access your Furnished.lu Account.
We use a variety of third party service providers to
help us provide services related to the Furnished.lu Platform. Service
providers may be located inside or outside of the European Economic Area (“EEA”). For
example, service providers may help us: (i) verify or authenticate your
identification, (ii) check information against public databases, (iii) assist
us with background checks, fraud prevention, and risk assessment, or (iv)
provide customer service, advertising, or payments services. These providers
have limited access to your information to perform these tasks on our behalf,
and are contractually obligated to use it consistent with this Privacy Policy.
Furnished.lu Payments may share your personal
information to: (i) provide the Payment Services, (ii) facilitate your use of
the Furnished.lu Platform, and (iii) jointly market products or services to you
with other financial third parties with whom Furnished.lu Payments has a formal
agreement.You can unsubscribe or opt-out from receiving such marketing
communications in your Account settings.
Furnished.lu may disclose your information to courts,
law enforcement or governmental authorities, or authorized third parties, if
and to the extent we are required to do so by law or if such disclosure is
reasonably necessary: (i) to comply with legal process and to respond to claims
asserted against Furnished.lu, (ii) to respond to verified requests relating to
a criminal investigation or alleged or suspected illegal activity or any other
activity that may expose us, you, or any other of our users to legal liability,
(iii) to enforce and administer our Terms of Service or other
agreements with Members, (iv) for fraud investigation and prevention, risk
assessment, customer support, product development and debugging purposes, or
(v) to protect the rights, property or personal safety of Furnished.lu, its
employees, its Members, or members of the public.
We will attempt to notify Members about these requests
unless: (i) providing notice is prohibited by the legal process itself, by
court order we receive, or by applicable law, or (ii) we believe that providing
notice would be futile, ineffective, create a risk of injury or bodily harm to
an individual or group, or create or increase a risk of fraud upon
Furnished.lu's property, its Members and the Platform (collectively, “Risk
Scenarios”). In instances where we comply with legal requests without notice
for these reasons, we will attempt to notify that Member about the request
after the fact if we determine in good faith that we are no longer legally
prohibited from doing so and that no Risk Scenarios apply.
We may display parts of the Furnished.lu Platform (eg,
your Listing page) on sites operated by Furnished.lu's business partners, using
technologies such as widgets or APIs. If your Listings are displayed on a
partner's site, information from your public profile page may also be displayed.
If a booking is designated as being for business
purposes and made by a Guest affiliated with a company or other organization
enrolled in our Business Travel Program (either or both an “Enterprise”),
we may disclose information related to the booking to the Enterprise, such as
the name of the Host, the Accommodation address, pricing, Listing details, and
other related information. At the request of the Enterprise, we may also
share this information with third parties engaged by it to provide travel
management, financial reporting, personnel management, crisis management, or
other services.
We may also share aggregated information (information
about our users that we combine together so that it no longer identifies or
references an individual user) and non-personally identifiable information for
industry and market analysis, demographic profiling, marketing and advertising,
and other business purposes.
We may review, scan, or analyze your communications on
the Furnished.lu Platform for fraud prevention, risk assessment, regulatory
compliance, investigation, product development, research, and customer support
purposes. For example, as part of our fraud prevention efforts, we scan
and analyze messages to mask contact information and references to other
websites. In some cases, we may also scan, review, or analyze messages to
debug, improve, and expand product offerings. We use automated methods
where reasonably possible. However, occasionally we may need to manually
review some communications, such as for fraud investigations and customer
support, or to assess and improve the functionality of these automated
tools. We will not review, scan, or analyze your communications to send
third party marketing messages to you, and we will not sell reviews or analyses
of these communications.
You may link your Furnished.lu Account with your
account at a third party social networking service. Your contacts on these
third party services are referred to as “Friends.” When you create this link:
Parts of the Furnished.lu Platform use Google
Maps/Earth services, including the Google Maps API(s). Use of Google
Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy .
The Furnished.lu Platform may contain links to third
party websites or services, such as third party integrations, co-branded
services, or third party-branded services (“Third Party Partners”). Furnished.lu
doesn't own or control these Third Party Partners and when you interact with
them, you may be providing information directly to the Third Party Partner,
Furnished.lu, or both. These Third Party Partners will have their own
rules about the collection, use, and disclosure of information. We encourage
you to review the privacy policies of the other websites you visit.
You may review, update, or delete the information in
your Furnished.lu Account by logging into your Furnished.lu Account and
reviewing your Account settings and profile.
For information on how to cancel your Furnished.lu
Account, please send an email at info@altea.lu explaining the reasons for cancelling the account, we
will then proceed to verify your identity and take the required steps to cancel
the account. Note that information that you have shared with others (like
Reviews or forum postings) may continue to be publicly visible on the
Furnished.lu Platform in association with your first name, even after your
Furnished.lu Account is cancelled.
If you reside in the EU or Japan, you may request in
writing copies of your personal information held by us. We will provide
you with a copy of the personal information held by us as soon as practicable,
and in any event not more than 40 days after receiving a valid request in
writing. There may be a charge to access your personal data (which will
not exceed €6.35 in Ireland and £10 in the United Kingdom, and will not be
applicable in Japan). We may request proof of identification to verify
your access request.
If your personal information that we hold is
inaccurate, let us know and we will update the relevant information. You may
also request the erasure of your personal information in accordance with the
relevant data protection legislation. We will notify you within 40 days of
your valid request about the relevant action taken.
Requests in this section should be addressed to:
Furnished.lu
228 Route d’Esch
L-14 Luxembourg
LUXEMBOURG
You are entitled to see and challenge information
third parties provide to us as part of our fraud detection, prevention and risk
assessment efforts if all of the following factors apply: (i) we use third
parties to carry out automated checks or risk assessments, (ii) we make a
decision which has legal consequences for you or which significantly affects
you, and (iii) such decision is based solely on such automated checks or risk
assessments.
Requests should be addressed to:
Furnished.lu
228 Route d’Esch
L-14 Luxembourg
LUXEMBOURG
We may request proof of identification to verify your
request.
We are continuously implementing and updating
administrative, technical, and physical security measures to help protect your
information against unauthorized access, loss, destruction, or
alteration. However, the Internet is not a 100% secure environment so we
can't guarantee the security of the transmission or storage of your
information.
Furnished.lu reserves the right to modify this Privacy
Policy at any time in accordance with this provision. If we make changes
to this Privacy Policy, we will post the revised Privacy Policy on the
Furnished.lu Platform and update the “Last Updated” date at the top of this
Privacy Policy. We will also provide you with notice of the modification
by email at least thirty (30) days before the date they become effective. If
you disagree with the revised Privacy Policy, you may cancel your
Account. If you do not cancel your Account before the date the revised
Privacy Policy becomes effective, your continued access or use of the
Furnished.lu Platform will constitute acceptance of the revised Privacy Policy.
If you have any questions or complaints about this
Privacy Policy or Furnished.lu's information handling practices, you may
contact us at:
Furnished.lu
228 Route d’Esch
L-14 Luxembourg
LUXEMBOURG
You may also email us.